Customer Relationship Management (CRM)

crm
CRM is an approach to managing a company’s interaction with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

In the last two decades, customer relationship management applications have become an integral part of business operation for companies of all shapes and sizes. A good CRM results in better marketing results, shorter sales cycle, improved customer services thus achieving higher customer satisfaction and revenue. At a2zIT, our choice of CRM is Salesforce.com. Salesforce.com is globally the largest CRM brand with the distinction of being adjudged the most used customer relationship management software for straight 4 years by Gartner.  Our dedicated team of Functional consultants will understand your business, help you choose the right Salesforce.com product/ edition, post which our team of Functional Consultants, Business Analyst and Developers will help to implement Salesforce.com in sync with your business goals.

Customer Relationship Management

Our Salesforce.com think tank will help you achieve your business goals via the best practices of Salesforce.com and will ensure that you benefit the most out of your Salesforce.com Implementation.

Team

a2zIT’s Salesforce.com team comprises of highly certified individuals with an average of seven years of experience in the domain. We are a team of young and enthused Salesforce.com professionals who live and breathe the technology. Our team’s daily mission and main moto can be put in two simple words: “Customer Satisfaction”.

Services

Implementation/ Re-implementation:

If you feel you are not getting the most out of your Salesforce.com platform, our team will help you understand the possibilities and will implement the solution in accordance with your organization’s vision and goals. In case you want to include additional features to be implemented in your existing Salesforce.com, our team will efficiently capture the business goals and lay out an implementation plan accordingly. a2zIT’s implementation services entails Salesforce.com Marketing Cloud Implementation including Pardot, Sales Cloud Implementation & Service Cloud Implementation. Our team of Project Managers, Business Analyst & Developers meticulously plan the implementation roadmap to achieve customer expectations, key milestones and delivery of project on or before time.

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Integration

Our integration services consist of integrating Salesforce.com with ERP, BI Tools, Communication Applications like Avaya, Accounting packages and any custom built/ legacy system your organization might be using. An integration help in free flow of data from and to Salesforce.com CRM, which helps different departments/ functions of your organization to work in sync. Get in touch with us to explore how we can integrate your Salesforce.com CRM with your other business applications to give your business a single application environment.

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Force.com Implementation:

Not always will a packaged solution work for an enterprise. For any custom application requirement, organization must build custom applications to cater to their requirements. However, the traditional approach to custom development has its challenges. With Force.com platform as a service (PaaS) it is easier to build custom apps in quick time without having to deploy additional infrastructure.

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AppExchange Product

Check this space in March’17 for an exciting Appxchange app.

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